Now Hiring - Specialized Transport Key Account Manager in Northwood, OH

Purpose

Improve account profitability, win target business, and manage all commercial aspects of the responsible accounts.

Ensure the wider organization has updated knowledge of the account status and focuses on the key account objectives.

Evaluate cost, quality and delivery performance at the customer’s locations and review regularly with the Commercial Director.

Manage day to day contact with buyers and other key customer contacts, analyze customer requests, and proactively resolve issues.

As with each role within NSG, everyone is responsible to ensure a safe and clean working environment as well as, adherence to NSG/Pilkington Standards of Business Conduct and its Values and Principles.

Duties include but are not limited to:

Understand what it takes to win business and maintain the customer relationships (50%)

• Build relationships and present capabilities to Customers
• Lead/support and complete RFQ and internal business case procedures
• Lead/support Customer negotiations
• Prepare for and lead strategic process preparation for Paccar LTA

Managing Current Business (30%)

• Review Customer Contracts
• Work with Program Managers to maximize profitability for engineering changes
• Implement and track profit improvement activities
• Manage Customer cost down requests

Marketing and Strategic Planning (10%)

• Prepare quotation and sales strategy for target models
• Provide target costs, prices and revenues to Business Assessment
• Identify target models and technology trends
• Create and maintain updated account plan documents

Forecasting and Reporting (10%)

• Provide forecast account volume, price, technology and targets
• Regular reporting on commercial actions, Customer and competitor activity

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Scope/Dimensions:

• Customers managed: Paccar, Paccar Parts, Daimler, Volvo, other Truck, Bus, and Off-Road customers as needed
• Revenue under management (FY23): ~$22M
• Direct reports: none
• Position interacts regularly with the following departments: Engineering, Business Assessment, Supply Chain, Quality, New Model Development, Finance

NSG Competencies:

• RESULTS: Passion for Excellence
• VISION: Strategic Vision
• PEOPLE: Empowers and Develops

Travel

• Travel is potentially extensive which may require out of state and overnight travel. The travel is subject to change due to changing business conditions and may increase from time-to-time due to required needs in other plants.

Qualifications Required:

• Bachelor’s degree
• Minimum 5 years Automotive Industry Experience
• Strong computer skills including Microsoft Office
• Solid written and verbal communications
• Marketing aptitude
• Self-starter and team player who can operate in a global matrix structure
• Willingness to travel

Qualifications Desired:

• Track Record with Automotive customers
• Fluency in a second language

Experience

• 5 year(s): 5

Education

• Bachelors or better in Business Administration or related field

Skills

• Strategic Thinking
• Empowers and Develops Others
• Passion for Excellence

Behaviors

• Team Player: Works well as a member of a group

Motivations

• Self-Starter: Inspired to perform without outside help